Indexu
Customer service in one workspace: live chat on every channel, AI agents that answer from your own knowledge base, a helpdesk with SLAs, and visual workflows.
- For
- Support teams at growing businesses
- Runs on
- Web
- Price
- Free plan, with paid plans for larger teams
- Status
- Invitation-only beta
Indexu brings a support team's chat, tickets, help articles and automation into one workspace with one inbox and one history per customer. It is our flagship product and has its own website, where you'll find the full feature list, plans and the Indexu privacy policy.
One inbox for every channel
Web chat, WhatsApp, Telegram, Facebook, Instagram, SMS, email and custom webhooks arrive in the same realtime workspace. Each channel chooses how conversations are handled: the AI agent answers first, a person answers first, the AI agent covers hours when the team is offline, or AI is off.
AI agents that answer from your own content
Agents answer from the articles, files and public docs you give them, scoped to the knowledge categories you choose and held to a confidence threshold you set. When a conversation needs a person, the workflow hands it over based on sentiment, keywords or SLA conditions.
A knowledge base that shows its gaps
Indexu groups the questions your articles fail to answer and drafts the pages that are missing. A resolved ticket can become a new article in one step.
Helpdesk and workflows
SLA timers follow business hours, routing can be round-robin, least busy or manual, and the visual workflow studio builds branching support flows without code.
Availability
New workspaces join by invitation while testing continues. Join the waitlist on indexu.com and the Indexu team sends an invitation when there is room. See plans and pricing and the Indexu privacy policy on the Indexu website.