Front End User Interaction

• Create new ticket with or without user registration
• Ticket history and view individual ticket
• Customer can create and reply ticket via helpdesk website or by email
• Rate and comment tickets
• Knowledgebase directory
• Download directory
• Announcements

Administration

• Create new ticket for customer
• Browse and view tickets
• Tickets statistic
• Predefined reply
• Scheduled POP3 email processing to create tickets automatically
• Manage knowledgebase directory
• Manage download directory
• Manage announcement
• Private messages among staffs
• Manage departments
• Manage users unlimited number
• Job schedule for staff
• Ability to ban user through email address or ip address
• Flood control to avoid double ticket submission
• Customize helpdesk appearance using style sheet and template files
• Manage email templates

Try our demo website for more detail features.