Features
Front End User Interaction
- Create new tickets with or without user registration
- Ticket history and view individual ticket
- Customer can create and reply to tickets via helpdesk, website or by email
- Rate and comment on tickets
- Knowledgebase directory
- Download directory
- Announcements
Administration
- Create new tickets for customers
- Browse and view tickets
- Ticket statistics
- Predefined replies
- Scheduled POP3 email processing to create tickets automatically
- Manage knowledgebase directory
- Manage announcements
- Private messages among staff
- Manage departments
- Manage an unlimited number of users
- Job schedule for staff
- Ability to ban user by email address or ip address
- Flood control to avoid double ticket submission
- Customize helpdesk appearance using stylesheets and template files
- Manage email templates
Try our demo website for more detailed features.