NiceTalk Review Redux

[esm]

Front End:

• the user has an input box, current history area and a send button. nothing else.
• you cannot resize the NiceTalk window.
• there is no built-in copy history feature. while I was able to use the keyboard copy keys to copy the history, it was "disconcerting" trying to copy the history.
• There was a noticeable delay after clicking the send button and before the text appeared in the history area of approximately 3 to 4 seconds.
• URLs were not "clickable"

other livehelp software offer a variety of additional frontend features beyond what NiceTalk offers such as

• spell checker
• checker checker
• rich text formatting
• image emoticons
• sound effects
• text and avatar icons
• file transfer
• typing indicator

These additional features will probably come with a higher price tag.

Back End: the feature set at Nicetalk Features seem to have the basics that all live help programs offer. I did note that it does not have any "canned messages" to reduce typing.

I had really thought I might purchase NiceTalk but I'll keep looking for now. I'm testing the demo version so maybe I'll learn something more. You can draw your own conclusions.

If NiceTalk speeds things up, adds file transfer, clickable URLs, and maybe the typing indicator, it would be ahead of a bunch of competitors. And having a Competitive Advantange (boy, I haven't used that term much since my MBA days...!) is what every company wants for its products.


The pdf user's manual needs a good bit of work. Page breaks were not correct and wording needs correcting.



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[Bruceper]

Pricing will not go up, no matter what features, bells and whistles are added.

Predefined replies, file transfers and the ability to push a URL are on the list for the next release.

[esm]

Pricing will not go up, no matter what features, bells and whistles are added.

I took you at your work about not hanging on additional freatures to Nicetalk. So when I talked about "These additional features will probably come with a higher price tag" the reference is to those programs that have the additional features should someone think they could get those features at the same price as NiceTalk.

But if NiceCoder wants to add some of the features I mentioned, that's OK with me. Are you now OK with some of those features that may be in the next version too...?



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[esm]

Predefined replies, file transfers and the ability to push a URL are on the list for the next release.

If these make the next release, I might even purchase NiceTalk.


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[Bruceper]

They are on the list, and of course some minor bugfixes as well.

Delevopment on the next release will start monday, for now the nicetalk developers were needed for a few days to fix an issue with an unreleased script we need.