NiceTalk Review

[esm]

Front End: the user has an input box, current history box and a send button. nothing else. you cannot resize the NiceTalk window. posting is slow.

I use Yahoo Instant messenger everyday. I use the emoticons and occassionally the file transfer. And there are other useful features like webcam, history archive, call computer, conference in others, photos, etc. I use some of these in the past.

If Yahoo IM gets a 9 for the user, then NiceTalk gets a 1.

Back End: could not test this but one of the feature list has an invite feature. Very nice assuming it works. another feature would allow more than on staff member to respond to users. Also nice. Has a department feature.

conclusion: if the front end had some feature, then NiceTalk might be worth the cost. If you need the ability to invite folks, then you might be able to overlook the lack of front end features.

I had really thought I might purchase NiceTalk but with the lack of front end features, I'll keep looking for now.

The pdf user's manual needs a good bit of work.



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[Bruceper]

I had not a single clue as to why you are comparing NiceTalk with Yahoo Messenger. NiceTalk is not an instant messanger program for p2p usage, it's a livehelp script.

webcam? emoticons? call computer? conference? photos? None of this has any relavence in a livehelp script and it's not wanted or needed. Perhaps file transfer would be useful however.

[esm]

I had not a single clue as to why you are comparing NiceTalk with Yahoo Messenger. NiceTalk is not an instant messanger program for p2p usage, it's a livehelp script.

Um, well, I can give you a clue...because they are both ways of communicating via a computer in real time...??? They even use the keyboard as the mode to communicate their message.

Have you even looked at the window that each presents to the user...? each has a history of what has been typed. Each has an input box to type info to the other person. Each has a send button to send that information to the other person.

From the user point of view they seem comparable to me. But I'm just confused by all this new fangled stuff anyway so what do I know.

webcam? emoticons? call computer? conference? photos? None of this has any relavence in a livehelp script and it's not wanted or needed. Perhaps file transfer would be useful however.

Yikes, I guess there is no chance of NiceCoder hanging a bunch of additional features on NiceTalk. Which is good. Maybe having clickable URLs that are entered might be nice. mabye sending a photo might be nice. Ah, hell, forget that stuff. Keep it as it is.

I never said they should be added although if they were, it might make an awesome way to use a variety of communition tools to communicate with someone desiring help not to mention widening the potential customer market. But we won't go there.

As for the p2p, a little birdie says you might want to re-think your position on that vis-a-vis NiceTalk.


FYI, I'm feeling real happy right now (actually for several years now), so don't go saying otherwise.



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[Bruceper]

But you're comparing two completely different products to each other.

One a p2p application, one a livehelp application. This is like trying to compare an apple and an orange. Sure they're both round but they're totally different otherwise.

Might I direct your attention to where I said

Perhaps file transfer would be useful however.

So yes, sending a file would be good, but not inline like instant messengers do. URL's should be clickable already, if they're not then I have no clue as to why not.

Yes they are both ways of communicating computer to computer in real time, but so is IRC. I still fail to see why you compared Yahoo Messenger to Nicetalk. They are for completely different purposes and you don't seem to understand that.

This "review" is so far out of touch it's almost unreal. You didn't even test it on your own server so how can you say that posting is "slow"?

[esm]

as for comparing the two, there is no demo of the front end so I compared it to YIM since a lot of folks are familiar with some type of IM. YIM was a point of reference that I could use to talk to other folks about what they would see. And you don't seem to understand that.

If YIM would allow anonymous contact and provide a back end function, it would make one hellavu livehelp.

I view them as extremely similar. You don't. we'll just have to agree to disagree on that.

I'm not sure what got your dander up but the review is valid. Relax. Have a beer. or two or three. Life is short. Enjoy it.

Front End: the user has an input box, current history box and a send button. nothing else. you cannot resize the NiceTalk window. posting is slow.

Back End: could not test this but one of the feature list has an invite feature. Very nice assuming it works. another feature would allow more than on staff member to respond to users. Also nice. Has a department feature.

conclusion: if the front end had some feature, then NiceTalk might be worth the cost. If you need the ability to invite folks, then you might be able to overlook the lack of front end features.

as for other features I've seen in other livehelp programs:
spell checker
rich text formatting,
image emoticons
sound effects
user selected fonts
text and avatar icons
file transfer
typing indicator

I'm not suggesting any or all of the above. Just that they exist in livehelp software. but you do seem to think that file transfer would be nice.

Maybe you should close this thread.



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[Bruceper]

But you should be comparing it to live help messenger, Omnistar live, support live or similar scripts that are livehlp scripts, not instant messengers.

I don't consider the review valid because as I said already, it's apples and oranges.

A typing indicator would be a good thing, and I already agreed file transfer would be good, but _most_ of those other items are superflous and don't really belong in a livehelp script.

[esm]

But you should be comparing it to live help messenger, Omnistar live, support live or similar scripts that are livehlp scripts, not instant messengers.

that would be true if folks who read this were familiar with those products. I choose a product that I felt folks would be familiar with and that were similar. I understand that you don't think they are similar.

I don't consider the review valid because as I said already, it's apples and oranges.

I'll repost it.

but _most_ of those other items are superflous and don't really belong in a livehelp script.

that's your opinion and you are entitled to it. other live help scripts are basic like NiceTalk and others have added additional features.


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