Demo Problems

[esm]

I just loaded the demo onto another server and it's working fine.

must be a server issue

[esm]

I tested the offline feature by sending in an offline help request. I just checked my email account when I setup the demo.

I got a email acknowledgement from nicecoder.com that a iDesk support ticket had been created......!!!!!

Then I got an response email from nicecoder.com to my request. check it out: Nicecoder.com iDesk support ticket

what's up with that...???


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[Bruceper]

That's what email address you must have entered. There is no support@nicecoder.com email address hard coded in the demo.

I first checked the database, nothing there. Then I downloaded the nicetalk directory and searched it, nothing there. Then I submitted an offline message to myself and received it in the email box that was entered during setup. My message was never sent to the Nicecoder help desk.

Check your settings, you have something wrong set up there.

[esm]

come'on brucepr, give me a little credit here. do you really think I would post the above without first checking to see if I had entered the wrong email...?

when I first saw the email ticket, my first response was to think about the install. I didn't recall ever entering an email like support@nicecoder.com. up until i saw the email I had not even thought of that email address today. or even the past few days. as I recalled there was only one place to enter an email address and I did not enter that email address.

Next, I downloaded the nicetalk_try folder and seached for the word "nicecoder." Agent Ransack only found three files that had that word(english.php, readme.txt and license.txt). The only place where support@nicecoder.com appears is in the readme.txt.

Then I checked all the SQL tables for the email. Not there.

So, no, I did not enter that email address. No way. No how. Not today.

While I am not perfect, I don't make statements without making sure they are as accurate as I can make them. I may provide a disclaimer but I don't intentionally mislead folks with a post.

And finally, why is an email even sent to iDesk anyway for an offline message...??? I don't even have iDesk installed anywhere (I use a support script from phpjunkyard.com).


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[Bruceper]

That's the only possible option, which is why I stated it. The only other possibility is that you sent an offline message to Nicecoder instead of your own server.

It's not sent to idesk, it's sent to an email address. The address support@nicecoder.com is handled by iDesk which means that all emails sent to that address are turned into tickets. That's how helpdesk scripts work.

[esm]

That's the only possible option, which is why I stated it. The only other possibility is that you sent an offline message to Nicecoder instead of your own server.

If I had sent an offline message to NiceCoder, I would have had to use the email address of support@nicecoder.com. And I would have had to type that and I did not do that. There is only one email address on the the offline form.

But here's the kicker. Had I typed the email address support@nicecoder.com so that it eventually got to the iDesk system, it would sent a return acknowledgement to: support@nicecoder.com...!!! But it sent it to my email address at esm@indexuhelp.com. So I must have entered my email address esm@indexuhelp.com into the offline form.

It's not sent to idesk, it's sent to an email address. The address support@nicecoder.com is handled by iDesk which means that all emails sent to that address are turned into tickets. That's how helpdesk scripts work.

ummm, I know that. I have one installed on my site which i use. I even reviewed iDesk v1 for dody when it came out about August(?) 2005



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[Bruceper]

I replied to your email, the return address was your indexuhelp address.

I can't explain what happened, as far as I know there's only two possibilities which I already stated.

FYI, iDesk has changed a LOT since v1

[esm]

I replied to your email, the return address was your indexuhelp address.

I can't explain what happened, as far as I know there's only two possibilities which I already stated.

actual there is a third but i'll let you figure that one out.

what ever happened, it had to come from the online/offline form with my esm email address.

FYI, iDesk has changed a LOT since v1

you think...!?!


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