RSS Character Set Issues

[chunguens]

And now? There are some delay already ? I have send an helpdesk ticket Posted on 28 April 2009 02:17 AM about charset RSS Problem.
Today is 6 May and i haven´t yet a solution.
I know that you have one less member at the team ... but i want only an estimate of when you will look for my little problem.
Best Regards

[Bruceper]

As you know I replied to your ticket a little less than 8 hours after you sent it. Your ticket is sitting with the programmers. It's now out of my hands and waiting for one of them to get off their ass and reply to you. I can only apologize for them taking so long to reply and tell you that I have yelled at them to respond and am still waiting.

I'm not trying to pass the buck here, but I've responded like I'm supposed to. It's now up to them to do their job like they're supposed to.

[chunguens]

ok Bruce.
The issue is not very serious. No problem at all ... i will be waiting for your programmers!
Good work ( ... at Rss Charset Problem , of course !)

[Paps]

And now? There are some delay already ? I have send an helpdesk ticket Posted on 28 April 2009 02:17 AM about charset RSS Problem.
Today is 6 May and i haven´t yet a solution.
I know that you have one less member at the team ... but i want only an estimate of when you will look for my little problem.
Best Regards

Mostly all Indexu installations are encoded in utf-8 but all rss files are stupidly encoded in iso-8859-1. That's can cause charset problems.

Fix:
go to /themes/YOUR_THEME/rss/
open all *.xml files in an editor (f.e. notepad) and search for

<?xml version="1.0" encoding="iso-8859-1"?>

replace iso-8859-1 with the encoding you are using.

<?xml version="1.0" encoding="utf-8"?>

clear the template cache, and you're done.

Hope this helps

[FSGDAG]

I moved these posts from the Announcement post to their own thread in the IndexU Support forum.

[Bruceper]

That would be why my reply makes no sense

I've edited it to make sense now.

More dumb, careless errors. I know of dozens of them, and I'm trying to get them fixed up as fast as possible. But for some reason it's just not working out very well.

[chunguens]

Thanks a lot Paps. You solve my problem...
Paps... is you a Nicecoder team member?!
I ask this because you know more then the nicecoder support team.
It´s unbelievable and i am perplexed with this answer at the Helpdesk:

"At the moment, indexu has not supported charset for Portuguese in RSS. We are sorry for the problem.

best regards,

Budi"

And the solution was so simple .....
Thanks community

[Paps]

Hi there,

no, I'm not a Nicecoder team member, but I've got some experience with php

I still wonder why Indexu could get so popular. Maybe the NC team only cares for money, not for coding or customers.

As Bruceper said, there are many many more dumb, careless errors and bugs, and yes, the support mostly lacks of competence.

[Bruceper]

It's a known fact that Dody was only in it for the money. But he's no longer around and it's going to take quite a while to fix what he's done.

[Paps]

That's right, but the current supporter was Budi, not Dody. And to find the solution wasn't sooo difficult. Got me?

[Bruceper]

I gotcha