Support Request Help Needed?

[webmaker]

I am an old client and I have the old 5.4 version. I sent a support request and I need to know how long it usually takes to get response. I have a project i need to start and I need to have the developers answer a couple questions.

So with that said I sen the first help desk post on:

8-31-2009 @ 10:31 AM PST.
Ticket ID: 4A8EE7F2

Thanks if your admin can you please look into this for me and respond thank you.

[FSGDAG]

Hi Webmaker...

This post was better suited for this category rather than the original one you posted it in.

As you can see, 5.x is no longer supported. I highly doubt thats why you haven't received an e-mail back yet, but I'm sure Dody will look into it tomorrow. Programmers are in Indonesia and have weekends off.

If I'm reading your post correctly, you said that you posted the support ticket on August 31st 2009 at 10:31am PST. Since its only August 24th 2009, I'm having to assume this could be one reason you haven't gotten an answer yet. Try waiting a week and I'm sure you'll get an answer! LOL ( just kidding )

If you want, you can also post your questions here and hopefully the community can help you out.

[pungky]

We have been replied this ticket. Please note that we are off at saturday and sunday.