idesk issue, Hotmail, Msn emails are shown blank in ticket system!

[mehrdad]

Hi,

The emailbody of msn and hotmail sender gets blank when they are retrieved from a pop emailbox to idesk ticket system.

[Bruceper]

While I'm not an expert in iDesk I'll do the best I can to help you.

1) Have you tested this yourself?
2) What format are the emails being sent in? HTML or ASCII?
3) Since I don't and won't use hotmail, do they add any headers that might be causing the issue? Can you view the headers of the email?
4) Have you confimed that the mail server is receiving the emails intact and that it is iDesk that is causing the issue?
5) What platform are you using and what PHP version?

[mehrdad]

Thanks for your attention,

1-Yes, and I almost sure it's idesk ticket system's issue
2-i tried both, the problem relays on "html" (rich text), the ascii emails (plain text ) are Ok.
3-I think so, but here is an example of a header:
-------------------------------------------------------------
Return-path: <mehrdad_abed@msn.com>
Envelope-to: test3@mydomain.com
Delivery-date: Mon, 31 Dec 2007 17:33:56 -0500
Received: from bay0-omc3-s41.bay0.hotmail.com ([65.54.246.241])
by myserver.com with esmtp (Exim 4.68)
(envelope-from <mehrdad_abed@msn.com>)
id 1J9TCm-0002mY-6a
for test3@mydomain.com; Mon, 31 Dec 2007 17:33:56 -0500
Received: from BAY101-W16 ([64.4.56.116]) by bay0-omc3-s41.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);
Mon, 31 Dec 2007 14:34:15 -0800
Message-ID: <BAY101-W1673B7E6FED1BACBDA942DEB500@phx.gbl>
Content-Type: multipart/alternative;
boundary="_7ab3e98c-14b5-4a1d-b499-f7f14d4d9652_"
X-Originating-IP: [xx.xx.xx.xx]
From: mehrdad abed <mehrdad_abed@msn.com>
To: <test3@mydomain.com>
Subject: test
Date: Tue, 1 Jan 2008 02:04:15 +0330
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 31 Dec 2007 22:34:16.0101 (UTC) FILETIME=[46760D50:01C84BFD]
-------------------------------------------------------------

4-Yes, I checked the emails before processing by idesk ticket system, they have been received and the emails' body also were fine. but as I process them by idesk Email Processing, email body is removed and only subject remains.

5-Php 5.22, centos 5, exim email server 4,apache 2.2



Thanks again.

[Bruceper]

I don't know if this will make a difference or not. But since you are using PHP5, have you tried updating ADODB (in iDesk) to the newest version?

http://adodb.sourceforge.net/

You'll need to give me a bit of time on this one. I'm going to go install iDesk on a server and give it a lookover to see if anything pops out for me.

[Bruceper]

I have confirmed the issue, please read the PM I sent you.

I'm trying things out on my own though. I'll let you know if I find anything. Updating ADODB didn't change anything by the way.

[mehrdad]

Thanks for your consideration but the problem persists

I just replaced the lib/3rd/adodb with the last adodb release (adodb502a) but the problem hasnt been resolved