iDesk email piping

[iDeskUser]

Hi,

After I moved to a new server, my email piping for iDesk stopped working. Can you please post the instructions for iDesk email piping setup? I'm using a server with cPanel and seem to recall being able to set it up as a filter in there.

Thank you!

[Bruceper]

From the user manual. Sorry I'm not too familiar with iDesk but I'll help you the best I can.

Of course you need to set up an email address first, then what you want I believe this is found under Tickets- Email Processing

To fetch the incoming tickets, select the accounts you want to then click button “Pop emails”.
This process may take some times to be completed. Except the unbanneds, all incoming
emails will be fetched and new tickets will be generated.
This pop processing can also be done automatically with cronjobs.

The following cron configuration will run email processing every minute.

* * * * * GET http://www.mydomain.com/helpdesk/cron/email_processing.php > /dev/null

[iDeskUser]

Thanks for the reply Bruce - that's what I needed, the cron job setting reminder.

As far as the user manual goes, where might I obtain that? I don't seem to have one, perhaps no user docs came packaged with my iDesk since I bought it so long ago.

[Bruceper]

The manual comes in the origional download if I remember right. The file is too big for me to attach here, so here's a direct link to download it.

http://www.indexusupport.com/free/iDesk-User-Manual.pdf

[iDeskUser]

Thank you!