idesk e-mail processing

[lewisw]

Hi Bruce,

Can not seem to get the flow correct to use the e-mail processing.

there are two setups for e-mails.
One in the general setup which I put for example support@atozfitness.com
then in e-mail processing I setup atozsupport@atozfitness.com

I would think if you send a ticket to atozsupport@atozfitness.com pop account this ticket would get processed via cron which it does.

However it is sending the ticket via support@atozfitness.com which is the general setting e-mail account.

So if I reply to a ticket by e-mail it goes to support@atozfitness.com and not to the pop e-mail processing account.

What is the correct flow as the manual does not show anything other then using both the same e-mail for general setup as well as pop processing.

Thanks in advance if you can resolve this small problem.
Lewis

[Bruceper]

On /admin/general_setting.php find the section that says Email setting.

Under that is Helpdesk email, enter the email address that mail is sent from and people will reply to.

Email Processing is the email address that iDesk will check for new email to make tickets from.

Both addresses should be the same, but some people/companies may want them different so they have the ability to do so.