How to stop spams?

[srana]

Hello,

I upgraded idesk to latest version but I am still getting lot of spams I am getting more than 40+ messages via idesk similar to following:

Dear admin,

Someone has submitted a new ticket.
Its details are shown below.
==================================
Ticket ID: 48AD70D0
Subject : oiQWuixmIPdJzHlq
Creator : Iliana Bitar
Email: iliana.bitar@gmail.com
Department : General
Priority : Medium
---- Message ----
Fuel economy and CO2 emission data are all the more impressive, because the Passat, at a length of 4.77 meters, is among the largest vehicles in its segment.. Well only BMW can answer that.. Though it only holds two doors, it has got four seats in its interior.. Another car mentioned earlier, the Kia Sedona also managed to snag a position on the list.. An extra 100 pounds in the trunk reduces a typical car`s fuel economy by one to two percent.. acura **** acura dirty acura horny
==================================
Link to ticket: /ticket_view.php?ticket_id=48AD70D0&email=iliana.bitar@gmail.com

Regards,

team

Any solution?

[Bruceper]

Spam is an issue for everyone, so you are not alone.

The best thing you could do would be to enable a program like spamassassin on your hosting account to filter out the most obvious spam.

For the next version of iDesk we are going to work on improving the spam detection system.

[ddewayanto]

You can also put the spammer email or IP address to the list of banned emails or IPs on iDesk. That way iDesk can block the person when he/she try to submit another spam ticket using the same email or IP address. Please download iDesk 1.6.2 for better detection on blocked email and IPs.