admin can't login

[serv]

I just installed idesk 1.6.4. The install went fine, but I can't login with admin I created during installation.

Double checked the password, and I even re-installed, but the problem remains.

Please advice.

[Bruceper]

You either typed it in wrong, or your browser isn't accepting cookies.

Go to the login page and click on "lost password" and get the password sent to you.

Or you can view/edit your account details in phpmyadmin

[ddewayanto]

Sorry for the late reply.
Inability to log in properly into iDesk can be caused by your php 5 version which is probably lower than php 5.2.0. version. With regret I must announce that iDesk 1.6.4 cannot works well with php 5 below version 5.2.0.
However, there is a work around to be able to make iDesk 1.6.4 run smoothly on any php 5 version. The problem lies on the setcookie() function call parameters.
Modify the following setcookie() function call parameters by erasing the $cookie['http_only'] parameter part, ie.

setcookie("COOKIE_SESSKEY", session_id(), $expire, $cookie['path'], $cookie['domain'], $cookie['secure'], $cookie['httponly']);

modify it into

setcookie("COOKIE_SESSKEY", session_id(), $expire, $cookie['path'], $cookie['domain'], $cookie['secure']);

Here are the list of files and lines that contains the setcookie() function call:
"/idesk/ticket_browse.php" line 40
"/idesk/admin/ticket_browse.php" line 54
"/idesk/user_profile.php" line 64,65,68
"/idesk/admin/user_profile.php" line 59,60,63
"/idesk/install/install.php" line 53
"/idesk/lib/core/app.php" line 303,304,305,306,307,308,309,318,319,320,321,322,32 3,1784
"/idesk/lib/3rd/secureimage/secureimage.php" line 804,819

Now, your iDesk 1.6.4 should be able to run with any php 5 version and you should be able to log in properly, provided that you uses correct username and password