New Thread Closed

[dePaulus]

With all due respect Bruce, first YOU start a new thread asking users / customers what they want from "Nicecoder", and after just 3-4 people state what they want / expect you close the thread, because I can only assume you don't like the answers!!.. I ask myself "WHY?" and "What is the point?"..

I respect you Bruce, for all the hard work and help on this forum, but am a bit disappointed, or should I say suprised at you, for not letting everyone voice there opinion... I just did not expect it from you..

Is it because everyone is proving you, Dody and John wrong??

[esm]

I too agree with your comments about bruce. While I think we could have done a better job of staying on topic, I think bruce needed to allow a little more leeway in allowing others to weigh in.

There are probably only a few more "grumpies" left to voice their opinions so why not give the rest a chance? I think the thread would have settled down at that point to something meaningful.

While I think the issue on free lifetime upgrades and support is still an unresolved issue for many INDEXU users, I don't think NICECODER plans on doing anything beyond what they have already done. They have certainly read the continuing displeasure of a group of users on this subject and do not want to be engaged in further discussions.

I think we need to leave this issue alone and see if NICECODER will take the initiative to find a resolution for a group of loyal, but dissatisfied, customers.


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[Bruceper]

Because the entire group of people kept asking for things that were already spoken about. People already voiced their opinion(s) and it was time to move on and find out what customers want out of Nicecoder next. I looked at the responses to that thread as argumentive, rather than responsive.

The thread where everyone has vented was and is still open. There was no need for people to jump into another thread and repeat the same things they've already said.

As for the closed thread, I started it because I hoped users would come up with valid suggestions as to what they would like to see for features, updates, addons, toys, programs, ideas and so forth for moving forward.

But I didn't delete it, because as I've said before people's opinions do count. It's how they feel. I simply closed it because I felt it was an innappropriate place to voice those opinions.

[Bruceper]

One more thing to address.

take the initiative to find a resolution

It's already been done in my opinion, by offering to run two concurrent versions and giving users a free (albeit 30 days) upgrade to Deluxe if they so choose.

As for initiative, look at all the bugfixes there were for IndexU Deluxe. No other version has seen as many bugfixes released in such a short period of time in the history of Nicecoder. That's got to mean something as well.

As previously announced I'm away this weekend, so responses and support will be slow and/or late. I actually don't go for a few more hours from now but I've got to transfer a lot of stuff from my computer to the laptop and once it's transferred I can't use the computer until I move everything back so I don't lose any data. I will be around though.

[inspireme]

One more thing to address.

As for initiative, look at all the bugfixes there were for IndexU Deluxe. No other version has seen as many bugfixes released in such a short period of time in the history of Nicecoder. That's got to mean something as well.

Or it means nicecoder have never released such a buggy release before... Bug fixes arent progress they are patching up problems that shouldn't exist in a released product. (although, we all know thats an impossible ideal)

[esm]

Bug fixes arent progress ... they are patching up problems that shouldn't exist in a released product.

as I recall there were quite a few fixes when INDEXU v5 was released so I don't think the effort expended to fix bugs for INDEXU v6 to be anything unusual.

As for initiative, look at all the bugfixes there were for IndexU Deluxe. No other version has seen as many bugfixes released in such a short period of time in the history of Nicecoder. That's got to mean something as well.

IndexU Deluxe v1.00 contains all bugfixes up to and including r798

SVN changes r799 thru r802 occurred prior to the Release Announcement of INDEXU 6.0. r803 occurred a couple hours after the announcement. r804 and r805 were the addition of the server compatibility test script.

Even if we include all 7 changes (only3 are labeled as bug fixes) to INDEXU v6, that is certainly not a flurry of activity in 10 days since its release.


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[esm]

One more thing to address.

take the initiative to find a resolution

It's already been done in my opinion, by offering to run two concurrent versions and giving users a free (albeit 30 days) upgrade to Deluxe if they so choose.

Yes, I realize that NICECODER believes that they have dealt with the issue. However, if you go back and read what I wrote, it refers to the continued dissatistaction of some licencees AFTER Nicecoder felt it had dealt with the issue of free lifetime upgrades and support.

If NICECODER believes that it has satisfactorily dealt with the issue of free lifetime upgrades and support as it relates to its customer base, then no addtional effort is required from NICECODER. Then anyone who disagrees with this resolution should just shut up and move on. It does not matter how many are dissatisfied or what they are dissatisfied about, NICECODER has no intention of doing anything more on this issue. If you don't like, shut up or leave.



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[Mitchell]

NICECODER believes that they have dealt with the issue.!!!!!

... when some one does some thing wrong they may thing that the issue is dealt with and resolved but what about the other parties?

You can not say that ALL of your existing loyal customers are wrong. This will only effect Nicecoders repartition in long term, what will be the next promises that will be broken by Nicecoder??

Obviously from the existing customers point of view the issue is nor resolved neither dealt with, closing the threads will only make Nicecoders more wrong.

I hope Dody and John come to their senses and realize that we are not living in stone age and promises should be kept. How many new potential buyer have changed their mind because of what they have heard here or in other forum of what has happend?

This is a good product and keep its name good too.

[esm]

I'm pretty sure that by this time NICECODER is aware of the continued dissatisfaction of at least some users.

For licensee's it is time to leave the subject alone. NICECODER will either deal with it or feel that they have done all they are going to do.



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[Bruceper]

No one was ever promised lifetimes upgrades. You're using your own words now.

At one point in time (2005) the site said free updates for 1 year. I even have a screenshot at home from archive.org or you can go look it up yourself.

After that, the site promised free lifetime updates. There is a tremendous difference between the two words.

update
Computers. to incorporate new or more accurate information in (a database, program, procedure, etc.).

upgrade
a new version, improved model, etc.: The company is offering an upgrade of its sports sedan.

And as said before, 5.4x users will receive free updates. Promises are being kept, and nothing else further is going to be done other than aforementioned updates.

[dePaulus]

Personally I believe that the handful of disgrunted users / customers that have voiced their utter dissatisfaction and disbelief that they have been Ripped Off, is just the tip of the iceberg.. There are never more than 10 (of the same) people on this board, 8 of which have clearly stated that they feel Ripped off, then there is Bruce, that I'm afraid is just the messenger, and I strongly believe that if he was on our side of the fence, he would be blowing his horn the loudest.. and then there is ONE other person that stated that we should all stop whinging, just pay the $30, and ignore the fact that NICECODER is taking something that we ALL paid for... Hey, it's only $30!!
Some pay that or more for AV / Firewall, But I ask myself, If you pay $50 for McAfee AV for a whole year of updates, and after 2 months they send you an Email saying that the company needs more funds, so you are gonna have to fork out another $30, !!!.. Yeahhh that will go down like a lead balloon!!
And what about the 1000's of other customers that never visit the forum, one day, one at a time, they will be knocking on the door for their promised free lifetime upgrades and support..

Bruce I'm afraid to say sounds like a broken record (with all due respect) by saying that V5 will be Free and Updated for Life..
I feel like my intelligence is being insulted by the above, and the fact that just to get rid of the dirty laundry, the rename it, and try and make us believe that it's a completely new product.. We ALL know it is just an upgrade.. Please, we are dealing with educated people here!.. don't take the "Mick".. Can you HONESTLY say, that offering someone ONE WHOLE MONTH FREE to try the new Deluxe is a fair and decent offer?? to me that is like adding salt to the wound


Still advertising on the Nicecoder website.. Version 6 Deluxe



I really feel sorry for Bruce, I know he is sick to death of a few people ( me being one) that constantly bring this matter up,.. Not once have I seen Bruce get support from Dody or John..

Two sayings spring to mind....

"Don't shoot the messenger" and " Don't bite the hand that feeds the mouth"

The last one is for Dody and John

PS.. How IndexU can make money?.. How about getting back to potential customers who are willing to spend the money?
I asked Bruce on this Forum ( http://www.nicecoder.com/community/s...ead.php?t=6659 )

I sent in total 3 messages ( one of which was to the wrong address) thats 7 weeks ago.... I'm still waiting... I think..

[Bruceper]

And as a note, when deluxe (at first named v6) was first released, the first bugfix was r[771]. r771 to r798 were incorporated in the recompile of Deluxe.

So it's a lot more than 7 changes. r799 and up have been released since IndexU Deluxe was released.

[Bruceper]

It's been said many times that this isn't the way I was told things were going to go down. And if I sound like a broken record don't you think I feel the same way about customers saying the exact same things over and over?

The fact is, what I have to say is the same, and what you (meaning customers) have to say is the same.

It looks like the demo hasn't been updated, but that may be because of the script that forces it to reset every 15 minutes. Check IndexU.com to see a release version of IndexU Deluxe v1.0.

Your reference to paying $50 for something and then having to pay $30 two months later does not apply to IndexU. If you read the notice you would see that it says users would receive 12 months added onto their current 5.x license OR if that license was more than 12 months old you would get a free 30 days.

So if you bought your license 2 months ago, you would still have 10 months left before you had to renew IF you chose to renew.

And again I will repeat myself. It was updates, not upgrades that were promised. See my post above for details on that.

[dePaulus]

Bruce, all I can say is, that if you REALLY and TRULY believe that what NICECODER has done, and how loyal customers have been treated, is correct and professional, then it is clear to me that we are all flogging a dead horse.

Can you openly state in front of all the customers that feel let down, that you REALLY believe that the Deluxe 1.0 is a NEW product, and NOT just an updated Version of V5.4??

Someone once said to me... "You can fool the world, but you cannot fool yourself"

Have a well deserved and great holiday Bruce.. you deserve it ( and I mean it)

[esm]

There is a tremendous difference between the two words.

I stand corrected. I didn't pay close attention. In the computer/software industry they tend to be used somewhat interchangeably although here is a distinction between the two. Updates are minor changes or patches to software and Upgrades are major changes to software.

Well, I gave you an out to end this discussion but you keep it going.

Here is the bottom line:

• Some INDEXU licensees remain dissatisfied
• NICECODER feel like "Promises are being kept, and nothing else further is going to be done"

NOW, CAN WE PLEASE NOT HAVE ANY MORE POSTS ON THIS SUBJECT....???


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