Good product needs qualified forum support

**Excell** · 03-25-2007, 11:25 AM

Indexu (5.3 or 5.4) is the best product I've ever used among the directory scripts. There're other more popular php scripts, however, I'd think Indexu is the right choice for really serious and creative webmasters.

But I'm really disappointed with the support forum. Successful products usually have informative customer support resources found in their forums. This forum is nearly dead. Only questions from poor noobs, no answers from experienced experts.

I turn to the Indexu User Guide. Unfortunately, the site most time doesn't load.

Hope everything will be normal. Best wishes to John and Dody. I really want Dody could come here often to help us noobs.

BTW, this forum also loads a bit slow.

**John Milton** · 03-25-2007, 03:20 PM

Dear Excell,

The forum & website should now work little faster as we change host to aplus.net and improve many thing this week..... Regarding Forum quality, please allow us few weeks to generate real support with good product supporter & moderator.

Only 10 days elapsed now since we make the new partnership, please give us time. For now working to finish & release v5.4

**Excell** · 03-25-2007, 08:30 PM

John, I fully understand it takes time. The site (indexuguide.com) still doesn't load. I even tried proxy server. The site used to be ok several days ago. I'd guess it's the problem with the current host.

**dody** · 03-25-2007, 11:47 PM

@Excell
Thank your for reporting this problem, I'll check this problem.

**Excell** · 03-26-2007, 12:19 AM

dody, I'm so glad to see your input.

I have a technical question at http://www.nicecoder.com/community/t...ategories.html. I appreciate you could help me. Thanks a lot.

**ezykiwi** · 03-26-2007, 02:10 AM

I think that we are already seeing positive changes being made for less than 2 weeks there has already been large improvements , this gives me confidence that good procedures are getting put in place.

In regards to support and the indexuguide , I would comment that it could use more information... its pretty patchy in regards to alot of things,

The forum here is full of information and just really needs to be categorized, if this could be done and put into indexuguide it would make it a invaluable resource for current/future users.

look forward to others thoughts.

Cheers Ezy

**John Milton** · 03-26-2007, 02:47 AM

For the moment only NiceCoder.com move to a new server, all other domains (indexuguide, dmozextractor, ideskweb & prloader) still in old server who sucks

**inspireme** · 03-26-2007, 06:23 PM

I dont think you can get annoyed people who have been playing around with indexU for a long time arent helping out, to me it isnt suprising. a forum like this needs people who know the script inside out posting, why would people do it? they have their own sites to run. The forum needs support staff to be on the site answering questions, this will cut down the support tickets as people will find their answers on the forums. Im sure everybody looks here first, i know i do. I bet most of the tickets are for the same/similar problems.

I have one of the highest post counts, i guess i have taken a lot out of indexU so i spend 5 mins a day posting if someone has a question i can answer. If i dont answer, its not because i cant be bothered, its because i dont know... pretty much the whole of my website has been trial and error, i have no php skills, and i hack, IndexU really has made me get my hands dirty.

Ps.
Hi john, hope the new venture works out well for you.

pps. why doesnt my signature work any more?

**John Milton** · 03-27-2007, 06:11 AM