License issue caused by multiple IPs?

[webwitch]

I'm having an problem with one of my licenses for Indexu 3.5.4. The site involved runs on a dedicated server that has two different (but adjacent - e.g. 111.222.333.444 and 111.222.333.445) IP addresses assigned. Both IPs resolve to the same physical server but they're used by our web host's DNS server to "load-balance" inbound traffic across more than one IP address.

What appears to be happening is no matter which IP address I tell the nicecoder's indexu license verification module to USE the first time the DNS server sends someone to the server using the alternate IP address, the licensing module appears to flag that as an illegal copy or an unpermitted use and it invalidates the whole license... causing me to have to go into the licensing module and request a re-issue of the license.

I've tried solving this by going to the license module and giving it BOTH IP addresses separated by a "," like this:

111.222.333.444,111.222.333.445

AND by a blank line like this:

111.222.333.444
111.222.333.445

but neither of those solutions works. Once it "validates" the license for first use on one of those IP's the second one disappears from the license module's IP address list. After that occurs, if the DNS server directs a user to the server using the alternate IP, the license gets invalidated and must be reissued.

Can someone tell me what I'm doing wrong here? Surely I can't be the only server running indexu on the planet where the server has two distinct IP addresses assigned to it!? I know there has to be a way to handle this; but I'll be *bleep*ed if I can figure it out.

Apache handles it, vBulletin handles it, vBportal handles it, my banner ads software handles it. How do I convince indexu to handle it too?

Thanks!

[Bruceper]

Version 3.5.4?

So what you're saying is that you use round robin DNS and the license fails because it can only be tied to a singular IP.

IndexU can handle it, but we do it on our side. Please undo any changes you've made to the script and we'll get it sorted out on our end.

But, I do need the domain the license is on, otherwise I can't do much.

[webwitch]

I've made no changes to the script to support this, Bruce. Where the IP address and domain name are concerned, everything in the code is the same as it was in the base 3.5.4 product when it came from you guys.

This issue never came up on our old dedicated server where Indexu ran on this domain for over 5 years. It only came after we moved all our sites to a new dedicated server this summer and fall. On the old server each site had its own dedicated IP. That's the way they did it back in '03. With the new server we're using virtual domains and thus have only the 2 IPs.

I'll PM you the domain name and the two IP addresses (I'd rather not post them here); but the domain name should be in your licensing module under my email address too. I own 3 or 4 licenses; but I'm only using one of them at the moment.

Thanks again.

[webwitch]

Oops! I see now that there appears to be no way to PM you.

Hmmm... let's see here. If you look up my member record here in the forums and replace the LAST part of the email address (the part after the @) you find there with ix.netcom.com, and look THAT address up in your licensing module, you'll find the domain name there under license associated with the invoice number ending in 194. You have one of the two IP addresses in the IP list already. The two IPs involved are identical except they end in 78 and 79 respectively.

Sorry to be so circumspect. But there's no reason to invite trouble now is there?

Thanks again.

[webwitch]

I assume this issue is still on your round-to-it list, Bruce. Would you please let me know when it has been fixed?

Thanks!

Oh, and Happy New Year to You!

Best,
Greg (a.k.a. websissy)

[FSGDAG]

Bruce manages the support desk tickets, so send him an e-mail at support @ nicecoder . com with the information he requested.

[Bruceper]

Sorry I didn't get this done last night, a friend came over and stayed way too late.

I've enabled clustering on this license, which means that the last octet can change without affecting the license.

[webwitch]

Thanks, Bruce. I appreciate the help on this! One more bug that arose out of our server upgrade and migration bites the dust!

Best,
Greg

[Bruceper]

Just let me know if you see any issues. That's the first time I've had to enable clustering so I just want to make sure I did it right (it's not hard to do, but you never know)