Bug report

[aladdin1]

Hello,

index.php and browse.php are creating core files in my server. I was told that it does happen when a program crash. I was also told that you might know how to use the core files to debug the script. I can not upload the file here, they are too big. Where can I send them.
Note that if the scripts crash it might have some implication about the developpement of Indexu 3.3 further more if it happen to me it is likelly that it happen to other Indexu users.

I did look at my error log in the server, I did find countless occurence of:



PHP Code:
PHP Fatal error: Call to a member function on a non-object in /home/fishsigh/public_html/lib/category.class.php on line 336



How can I fix it?
Here is the line in contect.


PHP Code:
// method to display the category path
// -----------------------------------

function GetCategoryPath($cat,$file="") {

if(empty($file)) {
$query = "select path from idx_category_path where category_id=$cat";
$result = $this->db_connect->Execute($query);
(line 336) --> $path = $result->Fields("path");
}
else {
$query = "select path_with_url from idx_category_path where category_id=$cat";
$result = $this->db_connect->Execute($query);
$path = $result->Fields("path_with_url");
}
return $path;
}



Thank you

PS. I did post this bugs already but since the programmer seem to be too busy to reply to it I am reposting it. I might post it everyday on every topic until I got an answer. Of course the programmer does not have the time to reply to posting but he got the time to delete the ones he does not like!!!!

[esm]

I did post this bugs already but since the programmer seem to be too busy to reply to it I am reposting it. I might post it everyday on every topic until I got an answer. Of course the programmer does not have the time to reply to posting but he got the time to delete the ones he does not like!!!!

According to a recent announcement by the programmer, he provides support only for installation and custom work of INDEXU. Apparently, support to correct bugs is not included in the purchase of the INDEXU.

Also, as stated by the programmer he does not provvide any help with "How do I Questions, Technical Issues and Questions, Tutorials, Hints & Tips or Code Hacks." You will need to learn it on your own.

Helpdesk and email support
If you have any questions or problems about our products, please feel free to email us at support@nicecoder.com or submit new ticket at http://www.nicecoder.com/helpdesk
You can expect we will respond your questions within 24 hours.

We provide support for installation, templating, and consultation about your project for custom work. Please understand that we may not able to provide support for code hacking and modification. You may use this forum for this purpose and discuss with other users.

You can try sending an email to support@nicecoder.com but but if he responds like he has in the past, don't expect a reply any time soon. If you do get a reply, post it here so we can all read the reponse and take any necessary action.

It may be that the bug is still in the download zip file for INDEXU. Any bugs that have been identified since the August 2004 release have still not been made to the distributed zip file when someone purchases INDEXU.

Please to do not post a helpdesk ticket to http://www.nicecoder.com/helpdesk. Responses to that support method from the programmer are even worse than the responses to support@nicecoder.com, if that is possible. Besides, the iDesk software does not allow viewing of tickets by either the general public or by other members - you can only view tickets that you have created.

the iDesk software is not good for "bug" reporting. as bad as the previous bug software (Bugzilla) was, it is much better than iDesk when it came to bug reporting

Also, the helpdesk tickets tend to disappear after a while when the programmer replaces the software or moves it or something. as a result we have lost many bug fixes since the August 2004 release of v3.2.


PS: Just for laughs and giggles, I am saving a copy of these posts just in case.

Good luck



.

[aladdin1]

Hello,

Thank you for your reply, I did email Dody about this bug and I did wait a month in vain. For what I remember buying Indexu entitle the buyer to support.
I am not asking an "How to..." question I just want the application to work as stated, nothing more nothing less.
The core file creation file can be use to debug the script but only the original programmer can conveniently do it.
For those of you who do not have the problem, it will come if your site become popular enought, I got the thing happening on 2 domains, it may happen to your site too so maybe you should care.
Thanks again for your reply ESM, if it was not for you I would have the impression that no one read the posting.

[esm]

Thank you for your reply, I did email Dody about this bug and I did wait a month in vain. From what I remember buying Indexu entitle the buyer to support.

well, dody actively supported INDEXU thru the forum back then but no longer.

it is just unfortunate that he does not even worry about bugs in INDEXU. I guess he just wants the money and after that, you are on your own.

Thanks again for your reply ESM, if it was not for you I would have the impression that no one read the posting.

I think Inspireme is the only one providing support thru the forum (even if only on a semi-regular basis) but he has been here less than a year. He will grow weary of doing dody's work for him.

All the "regulars" have moved on...so sad....




.

[inspireme]

ohhhh the pressure :P

I only help people if i know the answer or want to do it myself, I like doing it and usually come on the forums when i get bored of real work, once I have finished developing my sites using indexU ... 6 months or so, then i doubt i will bother.

Indeed its sad that people have got so dis-heartened with what in my opinon is a great script simply because of the support issue.

NOT FIXING KNOWN BUGS, AND CONTINUING TO LEAVE THE ERRORS IN THE DISTRIBUTION FILE IS CRIMINAL! 60% of the posts on this forum are regarding the same things, not updating the distribution file is poor form.

I love idesk and indexU, but i think its got to the stage (from what I hear) that if you use them "your on your own" get your hands dirty or dont bother.

I have had support on about 6-7 emails i sent 6 months ago, with a reply within a few days, I havent asked for help since so i cant comment on what its like now.

So when can we all just start using linkscoder?

[esm]

NOT FIXING KNOWN BUGS, AND CONTINUING TO LEAVE THE ERRORS IN THE DISTRIBUTION FILE IS CRIMINAL! 60% of the posts on this forum are regarding the same things, not updating the distribution file is poor form.

Several folks feel the same way. I certainly do. That is one of the reasons I don't actively support INDEXU. If I did, I feel like an accessory to a crime. I cannot stop people from purchasing INDEXU. If someone researches the posts and learns that there is a serious issue with support and bugs and still decides to purchase INDEXU, then at least they were not conned into buying the program.

Unfortunately, most of the posts about poor support and bugs are in hidden forums and unavailable to "guests." At least dody did post a sticky in the Pre-Sales questions forum but you cannont post to it. Which means that this post will eventually drop off the list ( assuming dody does not delete it ) and guests will not see it.

Indeed its sad that people have got so dis-heartened with what in my opinon is a great script simply because of the support issue....I love idesk and indexU,...

Actually, most of do love INDEXU that is why we are all so upset. (iDesk is overpriced compared to similar products that are available and there is no way to customize it. Even the configuration is very limited). dody has managed to create a great product in INDEXU only to piss-off the people who love it by abandoning it. and abandoning the peope too.

Yes, it is indeed sad about INDEXU.

but i think its got to the stage (from what I hear) that if you use them "your on your own" get your hands dirty or dont bother.

Yep, if you purchase INDEXU (or any Nicecoder products) you are on your own with no help from the programmer.

I have had support on about 6-7 emails i sent 6 months ago, with a reply within a few days, I havent asked for help since so i cant comment on what its like now.

Actually, you can comment on the support issue in general.

dody has posted that he has no intention of offering support thru the forum. You can comment on that.

He has posted that he is "not able to provide support for code hacking and modification." You can comment on that.

He has posted that the only support he will provide is thru email. You can comment on that.

He has posted that the email support is only for installation, templates (whatever that is), and paid custom work. You can comment on that.

You can even comment on the fact that he hides or deletes posts that is critical of the lack of support and the lack of bug fixes. How are potential customers to learn of these issues before he makes a purchase...?

BTW, you now fall into that category with the rest of us - You no longer qualify for support. You are not installing INDEXU and you are not asking for paid custom work. Welcome to our club!!!!

So when can we all just start using linkscoder?

well, I really don't have any plans to develop it to the point of a distributable program. But you never know. If I ever find time to develop the back end, things could change. Besides, it uses a different URL system. I never did like browse-fancy_website_title-248.html. LinksCoder uses fancy-website-title.html and that would wreck your existing indexed pages on Google.



.

[aladdin1]

Hello,

I did finally receive an email from Zubby.
1) He confirm that Dody was not available (no surprise here LOL)
2) He told me that he will try to help me with this problem, when he find the solution I will post it.
3) Indexu "crash" now almost every day, look in your server if you find 1 or more core.???? (? are number) your Indexu is crashing too. The application crash seem to be link to the amount of traffic and happen only to my 2 most popular domain, it might be related to server load.

Now let me tell you about Indexu, I do not love it but it is an easy to use application which until it start crashin seem to be a very stable application. I do not care for the way the static page are created, it almost got the worst of both world.
1) Since static page are created a lots of files are created in the server
2) Since the static page are not serve directly you increase the load on the server by forcing some sort of file manipulation before the page is serve
3) I do not like the type of URL use (number in the URL), I think it would have been easier to force the uniqueness of the link title
4) I do not like the fact that user account are not created when a new user post a new link
5) No limit on how many time a link can be posted
6) No "Sponsor link" gateway support
7) The application is expensive, Yes I know it is only $99.00 but between what I did pay third party programmers and the time I spend either fixing the scripts or managing the mods Indexu must have cost me several thousand dollars ( yes I do get pay to work, every minute a spend fixing Indexu is a minute I do not spend making money)
8) As for the people who tell me that I am too demanding for an application which cost only $99.00 I will say that I expect precislly what was promisse to me when I bought it, support, bug fixes and upgrade. If you do not understand it speak very poorly for your work ethic. It is what I provide when I am the service provider, that is what I expect when I am the client. When there is a problem, I do not play dead, I do not hide from my client or mislead new one.
9) Why did I stay with Indexu: Search engin page indexing.

[esm]

I did finally receive an email from Zubby.
1) He confirm that Dody was not available

I wonder if that is more of a temporary nature or a permanent nature.



.

[aladdin1]

I wonder if that is more of a temporary nature or a permanent nature.



.

Dody has been mostly unavailable for the past 2 1/2 years so I will call it a permanent temporarity.

[esm]

Dody has been mostly unavailable for the past 2 1/2 years so I will call it a permanent temporarity.

Yep, how well I know that!!!!

but I should have asked does it pertain to the future? I wonder if that is more of a temporary nature or a permanent nature for the future.



.

[aladdin1]

I do not know

[esm]

I do not know

I wonder if zubby would be able to answer that question for us?



.

[landuyt]

The application is expensive, Yes I know it is only $99.00 but between what I did pay third party programmers and the time I spend either fixing the scripts or managing the mods Indexu must have cost me several thousand dollars ( yes I do get pay to work, every minute a spend fixing Indexu is a minute I do not spend making money)

absolutely right... i can't count the time, i worked to improve my site and the script.

But i have to say that i learned a lot during the 9 months i use the script now. of course thx to all the help i had of all "the regulars"