iDesk 1.5 released
Nicecoder is pleased to announce the release of iDesk 1.5.
iDesk is helpdesk software that allows you to process your daily support requests. It will help you to create a customer support center where you can facilitate eased communication and issue tracking between customers and support staff.
Basic Requirements
UNIX / Linux / FreeBSD / Solaris / Windows
Apache, IIS or any web server that supports PHP
PHP 5.0.0 or higher
MySQL 4.00 or higher
Task scheduler to run POP3 email processing routines. (Windows)
Recent changes and improvements
Content of the email is displayed by a mouseover when viewing the tickets
Admin has the ability to strip HTML from emails or view email naturally
Mail in the inbox can be marked as spam and is sent to the Spam Tickets mailbox
Spam filtering via akismet
Search by ticket number (feature was missing in it’s last release)
Compatibility with PHP5
Browser caching disabled
Security fixes
The ability to view email headers
Ability to view raw email (headers and message)
Stripping out javascript and meta tags for security purposes
Collapseable emails resulting in less scrolling necessary to view long tickets.
