Help desk, support and forum moderation
Due to some issues a new help desk is in use. This means that the old help desk logins do not function and users must sign up to the help desk as a new user.
We apologize for any inconvenience this may have caused and hope we can help you with your needs in the new help desk.
The help desk can be found at http://www.nicecoder.com/support/
Additionally, I have been recently added to the help desk to provide support for most issues.
The majority of support tickets are responded to within an eight hour period but please allow up to 24 hours for a response.
A few notes regarding support by me;
1) I am not able to help with billing issues
2) I am unable to help with license issues
If you have a billing or license issue please submit your ticket to the help desk and I will assign your ticket to someone that can assist you.
Also as some of you may have noticed, I am now a moderator on the forum. While there isn't a large call for a moderator there is the continuing issue of spam posts. I take care of those as fast as possible and am working to eliminate them completely.
If you have any forum issues or concerns please let me know and I'll do my best to address them.
Thanks
Bruce
